Welfare Officer's Role

Club Welfare Officer

Ebbisham Sports Club has 3 designated Welfare Officers, one for each of the main sports played at the club. Welfare Officers will provide cover for their colleagues if unavailable.


Role Description

The Welfare Officer is responsible for promoting safeguarding within the club and working with others to ensure a safe and inclusive environment is achieved.

The Welfare Officer must not be a member of the venue’s coaching team and should not be related to a member of the coaching team (for example, their spouse). 

The Welfare Officer should be someone over the age of 18.  

The Welfare Officer must have completed a satisfactory criminal records check and hold current safeguarding certificates.

Main Duties

  1. Work with others in the club to promote safeguarding, diversity and inclusion
  2. Work with others in the club to ensure safeguarding and diversity and inclusion information, including policies, reporting procedures and details of the venue Welfare Officer are made available to all members, both at the club and on the club website
  3. Work with others in the club to promote the club’s Codes of Conduct
  4. Be represented on the Club Management Committee to ensure safeguarding is a regular agenda item
  5. Act as the first point of contact for all children and adults where concerns about welfare, discrimination, poor practice or abuse are identified and ensure incidents are recorded correctly using the club’s concern form and confidentiality maintained
  6. Work with the Safeguarding Teams of the relevant sports’ governing bodies when concerns arise within the club
  7. Maintain contact details for the Safeguarding Team of the sports’ governing bodies and key statutory agencies
  8. Contact the Local Authority children’s or adults’ social care teams and the police about concerns where appropriate
  9. Work with others at the club to ensure the relevant people at the club have completed a satisfactory criminal records check and hold current safeguarding certificates

Skills and traits

  1. Tactful and discrete
  2. Able to resolve conflict
  3. Engaging and supportive
  4. Approachable and trustworthy
  5. Good listener and friendly
  6. Caring and understanding
  7. Professional and helpful


  1. Level 1 - UK Coaching Safeguarding & Protecting Children in Sport or similar
  2. Level 2 - Time to Listen training for Welfare Officers

Key relationships

  1. Chairperson and management committee
  2. Coaches
  3. Other staff at the club
  4. Volunteers at the club 
  5. All members – junior and senior, plus parents/carers of junior members



Ebbisham Sports Club Eastway Epsom Surrey KT19 8SG  ~  Tel: 01372 720647